Responsible Gaming

Last updated: January 1, 2025

Our Commitment to Responsible Gaming

At Stayurelle, we are committed to promoting responsible gaming at all our properties. We believe that gaming should be an enjoyable form of entertainment, not a means of making money or escaping problems. We are dedicated to providing a safe and supportive environment for all our guests.

Responsible Gaming Guidelines

We encourage all our guests to follow these responsible gaming guidelines:

  • Set a budget before you start playing and stick to it
  • Set time limits for your play
  • Take regular breaks during play
  • Balance gaming with other activities
  • Never chase losses
  • Do not gamble when under the influence of alcohol or drugs
  • Do not gamble when feeling depressed or upset

Signs of Problem Gaming

It's important to recognize the signs of problem gaming. These may include:

  • Spending more time or money on gaming than intended
  • Neglecting work, school, or family obligations due to gaming
  • Lying about gaming habits
  • Feeling irritable when trying to cut down on gaming
  • Using gaming to escape problems or relieve feelings of helplessness or guilt
  • Trying to win back lost money ("chasing losses")
  • Borrowing money or selling possessions to fund gaming

Self-Exclusion Program

Stayurelle offers a self-exclusion program for guests who wish to restrict their access to our gaming facilities. Through this program, you can choose to be excluded from our properties for a specified period or permanently.

To learn more about our self-exclusion program, please speak with a member of our responsible gaming team at any of our properties.

Responsible Gaming Resources

If you or someone you know may have a gaming problem, the following resources are available:

Responsible Gaming Training

All Stayurelle employees receive comprehensive training on responsible gaming awareness, including how to identify signs of problem gaming and provide appropriate assistance.

Age Restrictions

All guests must be at least 21 years of age to enter our gaming areas. We strictly enforce this policy and regularly check identification.

Contact Information

If you have any questions about our responsible gaming policies or need assistance, please contact our responsible gaming team at [email protected].